This Privacy Policy describes how we collect, use, store, and share information when you use the E-Hook mobile application on Android and iOS. By using the App, you agree to the practices described here. If you do not agree, please do not use the App.

1. Information we collect

Account and authentication. When you register or sign in, we may collect:

• Email address and password (processed via Firebase Authentication).
• If you choose Google Sign-In, Google may share with us identifiers and profile information permitted by your Google account settings.
• Authentication tokens and session-related data needed to keep you signed in.

Profile and application data. We store information you provide or generate while using the App, which may include:

• Name, phone number, and other profile fields stored in our database.
• Role or account type used for access control and routing (customer, admin, etc.).
• Property listings, service requests, application statuses, and similar operational data you submit through the App.

Files and media you upload. Documents or images you attach to applications or listings may be stored using cloud storage (e.g. Firebase Storage) and associated metadata in our database.

Location. With your permission, we may collect approximate or precise device location while the App is in use to support features such as showing properties near you. You can revoke location permission in your device settings.

Biometrics. Where supported, you may use device biometrics (such as Face ID or fingerprint) for convenient sign-in. Biometric templates remain on your device; we do not receive a copy of your fingerprint or face map.

Device and technical data. We and our service providers may automatically receive technical information such as device type, operating system version, app version, diagnostic logs, and identifiers needed for security, analytics, and service delivery.

Communications. If you contact us for support, we process the content of your message and contact details you provide.

2. How we use your information

• To create and manage your account and authenticate you.
• To provide property listings, service workflows, application tracking, and admin tools described in the App.
• To personalize content (for example, location-aware property discovery where enabled).
• To operate, secure, debug, and improve the App; to detect fraud and abuse.
• To comply with legal obligations and respond to lawful requests.
• With your consent, where required by law, for additional purposes explained at the time of collection.

3. Legal bases (where applicable)

If the EU or UK General Data Protection Regulation applies, we rely on one or more of the following: performance of a contract (providing the App), legitimate interests (security and improvement, balanced against your rights), consent (where we ask for it, for example for optional permissions), and legal obligation.

4. Sharing and subprocessors

We do not sell your personal information. We may share data with:

• Google Firebase / Google Cloud — authentication, database, file storage, and related infrastructure. Google’s privacy policy applies to their processing: https://policies.google.com/privacy
• Google Sign-In — when you use that sign-in method, subject to Google’s terms and privacy settings.
• Other integrations — the App may open external apps (for example, WhatsApp or UPI payment apps) when you choose to; those services handle data under their own policies.
• Legal and safety — regulators, courts, or parties when required by law or to protect rights, safety, and security.
• Business transfers — a successor in a merger, acquisition, or asset sale, subject to appropriate safeguards.

5. International transfers

Firebase and related services may process data in countries other than your own. Where required, we rely on appropriate safeguards (such as standard contractual clauses) as offered by our providers.

6. Retention

We retain personal data for as long as your account is active and as needed to provide the App, comply with law, resolve disputes, and enforce agreements. You may request deletion of your account subject to legal retention requirements.

7. Security

We use industry-standard measures including encryption in transit, access controls on cloud services, and secure storage of secrets on device where applicable. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

8. Your choices and rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing, or request portability of data you provided.
• Withdraw consent where processing is consent-based, without affecting prior lawful processing.
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us using the details at the end of this policy. You may also adjust permissions (location, notifications, etc.) in your device settings.

9. Children

The App is not directed at children under 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version with a new effective date in the App or on our website. Continued use of the App after changes constitutes acceptance of the updated policy where permitted by law.

11. Contact

For privacy questions, requests, or complaints, contact:

• Organization: Aslaniya Tech Pvt Ltd
• Email: contactus@aslaniya.com
• Website:https://aslaniya.com

This Privacy Policy describes how we collect, use, store, and share information when you use the E-Hook mobile application on Android and iOS. By using the App, you agree to the practices described here. If you do not agree, please do not use the App.

1. Information we collect

Account and authentication. When you register or sign in, we may collect:

• Email address and password (processed via Firebase Authentication).
• If you choose Google Sign-In, Google may share with us identifiers and profile information permitted by your Google account settings.
• Authentication tokens and session-related data needed to keep you signed in.

Profile and application data. We store information you provide or generate while using the App, which may include:

• Name, phone number, and other profile fields stored in our database.
• Role or account type used for access control and routing (customer, admin, etc.).
• Property listings, service requests, application statuses, and similar operational data you submit through the App.

Files and media you upload. Documents or images you attach to applications or listings may be stored using cloud storage (e.g. Firebase Storage) and associated metadata in our database.

Location. With your permission, we may collect approximate or precise device location while the App is in use to support features such as showing properties near you. You can revoke location permission in your device settings.

Biometrics. Where supported, you may use device biometrics (such as Face ID or fingerprint) for convenient sign-in. Biometric templates remain on your device; we do not receive a copy of your fingerprint or face map.

Device and technical data. We and our service providers may automatically receive technical information such as device type, operating system version, app version, diagnostic logs, and identifiers needed for security, analytics, and service delivery.

Communications. If you contact us for support, we process the content of your message and contact details you provide.

2. How we use your information

• To create and manage your account and authenticate you.
• To provide property listings, service workflows, application tracking, and admin tools described in the App.
• To personalize content (for example, location-aware property discovery where enabled).
• To operate, secure, debug, and improve the App; to detect fraud and abuse.
• To comply with legal obligations and respond to lawful requests.
• With your consent, where required by law, for additional purposes explained at the time of collection.

3. Legal bases (where applicable)

If the EU or UK General Data Protection Regulation applies, we rely on one or more of the following: performance of a contract (providing the App), legitimate interests (security and improvement, balanced against your rights), consent (where we ask for it, for example for optional permissions), and legal obligation.

4. Sharing and subprocessors

We do not sell your personal information. We may share data with:

• Google Firebase / Google Cloud — authentication, database, file storage, and related infrastructure. Google’s privacy policy applies to their processing: https://policies.google.com/privacy
• Google Sign-In — when you use that sign-in method, subject to Google’s terms and privacy settings.
• Other integrations — the App may open external apps (for example, WhatsApp or UPI payment apps) when you choose to; those services handle data under their own policies.
• Legal and safety — regulators, courts, or parties when required by law or to protect rights, safety, and security.
• Business transfers — a successor in a merger, acquisition, or asset sale, subject to appropriate safeguards.

5. International transfers

Firebase and related services may process data in countries other than your own. Where required, we rely on appropriate safeguards (such as standard contractual clauses) as offered by our providers.

6. Retention

We retain personal data for as long as your account is active and as needed to provide the App, comply with law, resolve disputes, and enforce agreements. You may request deletion of your account subject to legal retention requirements.

7. Security

We use industry-standard measures including encryption in transit, access controls on cloud services, and secure storage of secrets on device where applicable. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

8. Your choices and rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing, or request portability of data you provided.
• Withdraw consent where processing is consent-based, without affecting prior lawful processing.
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us using the details at the end of this policy. You may also adjust permissions (location, notifications, etc.) in your device settings.

9. Children

The App is not directed at children under 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version with a new effective date in the App or on our website. Continued use of the App after changes constitutes acceptance of the updated policy where permitted by law.

11. Contact

For privacy questions, requests, or complaints, contact:

• Organization: Aslaniya Tech Pvt Ltd
• Email: contactus@aslaniya.com
• Website:https://aslaniya.com